Questions, answered.

Integration Technologies, Inc. (trading as InterWeave SmartSolutions) provides the InterWeave Automation Platform^AI — a SaaS integration and automation platform purpose-built for CRM-centric organizations.

Designed for organizations with highly distributed operations, large partner and customer communities, and complex data-sharing requirements, InterWeave makes integration fast, affordable and configurable — with no custom code required.

• CRM Integration
• ERP Connectors
• No Custom Code
• Fast Deployment

The platform connects enterprise systems, legacy applications, databases, files, content and web services in real time — generating immediate business value and rapid ROI for enterprise, mid-market and nonprofit organizations alike.

The solution is fully configurable to your exact requirements — no two deployments are identical. If the architecture can support your business process and workflow, InterWeave can work with it.

InterWeave organizes the platform into three core integration tenants, each addressing a distinct business need:

Financial Application Integration Cloud

Connect your CRM to best-of-breed financial and accounting systems via a cloud hub/spoke model. Configure at the object and field level with no code.

Payment Processing Cloud

Integrate with 48+ merchant service providers for real-time, scheduled and recurring payments — all from within your CRM. Includes a hosted self-service Customer Portal, automated invoicing and live CRM analytics updates.

Multi-Cloud Integration

Connect your CRM to applications, data, enterprise solutions and other clouds across any device. Build your hybrid cloud environment with full security and compliance — no infrastructure overhead required.

• CRM → QuickBooks Desktop
• CRM → QuickBooks Online
• CRM → Sage 100
• CRM → Sage 300 / 500
• CRM → MS Dynamics 365 Business
• CRM → MS Dynamics 365 Enterprise
• CRM → 48+ ERP Systems
• CRM → Databases

InterWeave is priced by Series, so you start with the automation you need today and expand on the same platform.

Monthly prices are the platform subscription. Implementation is a one-time fee, annual prepay saves 15%, and organizations in the nonprofit, education and philanthropy sectors save a further 20% on every recurring line. Add-ons — Managed Hosting, SmartSupport+, premium ERP connectors, AI modules and extra entities — are scoped to your deployment.

Compare the Native and Orchestrator Series →

InterWeave operates 28 protocol-specific connectors covering more than 90% of known protocol standards. If an application has an API, InterWeave can integrate with it in real time.

• REST API
• SOAP
• 28 Protocols
• Real-Time Sync
• Bidirectional

For CRM environments, REST and SOAP are the most prevalent protocols — both deeply supported and continuously extended within the platform. Data can be imported, exported or synchronized in real time across any connected application or data entity.

Yes. InterWeave supports One-to-One, One-to-Many and Many-to-Many integration topologies out of the box.

Our Franchise Edition lets customers integrate a single CRM against 28+ accounting company files simultaneously — a proven architecture in complex multi-entity deployments. Whether you’re running a single-instance deployment or a distributed franchise model, the platform scales to match your entity structure without custom development.

InterWeave has integrated with 48+ ERP systems since 2006. You have multiple architectural options:

• Accounting → CRM → ERP (chain)
• Real-time entity-level workflows
• Financial Management
• HR Management
• Inventory Management
• Order & Supply Chain

Business process and workflow rules can be applied at the entity level or executed in real time between entities by the InterWeave orchestration layer — giving you full control over data validation and transformation without code.

No. InterWeave is the automation layer between the applications you already operate, with mappings and workflows configured around your business process.

Yes. InterWeave supports solution patterns for QuickBooks Online and established QuickBooks Desktop environments, along with Sage and Microsoft Dynamics financial applications. Connectivity requirements are validated during solution design.

They can be. A common pattern sends customers, products and transactions to the financial system while returning invoice, payment, balance and operational status to CRM.

Monitoring and exception workflows surface failed or mismatched transactions for operational review. InterWeaveAI can assist with triage and recommended actions, with governance controls where approval is required. See SmartSupport response times →

Yes. Native is designed for a focused CRM ↔ ERP deployment. Orchestrator expands the model across additional processes, applications, payments, entities, monitoring and AI-assisted operations.

Deployments follow the SmartTracks methodology — connect your platforms, configure sync objects, run the initial data load with deduplication, then go live with monitoring. Many customers are live in days rather than months; your timeline depends on the number of systems and processes in scope. Get a recommendation for your stack →

Use Register / Sign In at the top of any InterWeave page. New customers register, then schedule a solution review and land on their Orchestrator page; registered users sign in and go straight to their Orchestrator page. Looking for integration status and transactions? Use the Customer Portal.

Submit a ticket through the Service Desk, email support@interweave.biz or call 1-800-671-8692. For sync failures or errors, use Report an Issue.

Live platform status is published at status.interweave.biz.

Three tiers: Standard (business hours, email and ticket), SmartSupport (real-time monitoring, auto-retry, Sev 1 response under one hour) and SmartSupport+ (24/7, AI anomaly detection, Sev 1 response under 15 minutes and a named success engineer). Compare tiers →