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SmartIntegration Security

How secure is InterWeave?

The InterWeave platform has run at Rackspace Managed Hosting for sixteen years without a single security incident. Always-on monitoring, certified cloud security experts and a Zero Trust architecture protect your data at every layer.

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16Years at Rackspace

0Security incidents

24/7Security monitoring

TLSEncryption in transit

Infrastructure Partner

Powered by Rackspace Managed Hosting.

The InterWeave platform runs on Rackspace Managed Hosting, a leader in managed cloud security. For sixteen years the partnership has delivered an unbroken record of security and uptime for every InterWeave customer.

What Rackspace provides

Always-on security health monitoring with incident containment support from certified cloud security experts
Enterprise cloud infrastructure from a global leader in managed hosting for mission-critical workloads
A sixteen-year track record at Rackspace without a single security incident
Compliance and regulatory storage requirements addressed at the infrastructure level

Rackspace security services →

Security Capabilities

Eight layers of security coverage.

From the network perimeter to every individual access request, each layer is monitored and managed by certified security experts.

Monitoring

Advanced Monitoring & Resolution

Always-on security health monitoring with incident containment from certified cloud security experts — around the clock, every day of the year.

App Security

Application Security

Projects are private by default. You control exactly who can access your integration data, configuration and transaction logs.

Data

Data Protection

Data security at the infrastructure level, helping you address compliance and regulatory storage requirements before data reaches your applications.

Network

Network Security

Firewalls, DDoS protection and perimeter security protect the infrastructure stack from intrusion and unauthorized access.

Detection

Detect & Respond

Prevent, detect and respond to vulnerabilities and emerging threats across multi-cloud environments, with expert human support.

Strategy

Security Strategy

Keep cloud environments compliant and architecture secure, so security supports the business instead of slowing it down.

Elastic Engineering

Rackspace Elastic Engineering

A dedicated security engineering pod works as an extension of the team to meet cloud security and compliance goals.

Zero Trust

Zero Trust Access

Secure access anywhere, on any device — every user and every request is verified, regardless of network location.

Zero Trust Architecture

Secure access. Anywhere, any device.

No user, device or network is inherently trusted — every access request is verified, wherever it originates. Your integration data stays protected whether your team works in the office, remotely or on mobile.

Verify explicitlyLeast privilegeAssume breachContinuous validation

Access control matrix

Every connection type is authenticated before it reaches your data.

Desktop — office networkSecure

Mobile — remote accessVerified

Home network — remote workVerified

Cloud API — integrationsSecure

Partner access — portalVerified

Platform Controls

Financial automation needs control, not just connectivity.

Inside the platform, InterWeave adds governance, auditability and exception handling to every financial workflow. Our security model is aligned with PCI-DSS and SOC 2 practices; specific security and compliance requirements are confirmed for each deployment and hosting configuration.

Human-in-the-Loop Governance

Route selected AI-assisted or financial actions for review and approval before execution.

Audit & Transaction History

Transaction-level logging and immutable audit trails for flows, exceptions, actions and status.

Exception Management

Failed, mismatched or incomplete transactions are surfaced and routed — not left hidden between systems.

Encryption in Transit

TLS/SSL encryption for all data moving between your CRM, InterWeave, ERP and payment systems.

Role-Based Access

Application-specific authentication and role-based permissions appropriate to each connected system.

Reduced PCI Scope

With the InterWeave SmartPayment Gateway, card data is kept out of your CRM and ERP entirely.

What Customers Say

Trusted with financial data for two decades.

Reliability and persistence are what customers mention most.

“This is a stubborn group of people — they will not stop until the issue is resolved.”

Jane Gyorgy

DeepVac, Inc.

“If I had a complaint, I would post it. The fact is, I have no complaints whatsoever.”

Jörg Müller

Aesthetic-Press

“What do you like about InterWeave Smart Solutions? It works!”

Lori O’Neil

InterWeave customer

Have Questions?

Talk to us about your security requirements.

We walk prospects and customers through the InterWeave security architecture every day.

Live Support

A live security walkthrough

Our team meets on Zoom daily for consultations, onboarding and technical deep-dives. We’ll show you exactly how your data is protected.

Schedule a call →

Knowledge Base

The InterWeave Help Center

Documentation on platform security, configuration, deployment best practices and support — updated continuously by our technical team.

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Live Status

Platform status and support

Check live platform status, compare SmartSupport response times, or report an issue directly to our support team.

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