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Intelligent Integration Operations

We don’t just connect your systems. We guarantee they never stop.

Most integration platforms hand you a connection and walk away. InterWeave SmartSupport wraps real-time monitoring, AI-driven anomaly detection and automated recovery around every integration we build — so your revenue keeps flowing, with or without human intervention.

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System Status
All Systems OperationalLast verified <1 min ago
Transactions Processed
12,847Today · 99.7% success
Sync Success Rate
99.9%30-day rolling average
Active Incidents
00 critical · 0 high
Illustrative dashboard values. Live status: status.interweave.biz
“We don’t just integrate systems — we guarantee operational continuity of your revenue.”

SmartSupport is the operational backbone behind every integration we deploy. Visibility + SLA + automation + recovery — built in from day one, not bolted on after a failure.

01
Escalation Matrix

How we respond, and how fast.

Every issue is triaged, tracked and resolved against a defined SLA. Response targets shown are SmartSupport+ (Tier 3); see the tier comparison below for each level of coverage.

Severity 1 — Immediate Response

Critical — Revenue / System Down

Sev 1
Detection
<5 minReal-time or automated
First Response
<15 minTier 3 engineer assigned
Resolution Goal
<2 hrsWith exec visibility

What Triggers Sev 1

  • Payments failing or not syncing
  • Integration completely down
  • ERP financial posting failing
  • Customer portal payments broken

Real-World Examples

  • Salesforce payment captured but not in QuickBooks
  • Authorize.net failures across all transactions
  • SmartAgent not running at all
  • ERP posting queue frozen

Automatic Actions — No Human Required

  • SmartFlow auto-recovery triggered — retry logic initiated within seconds
  • Multi-channel alert fired — Email + SMS + Slack/Teams simultaneously
  • Tier 3 engineer assigned immediately — no queue, direct escalation
  • Executive visibility flag set — optional for key accounts, always available
02
Support Tier Model

Choose your coverage.

Three tiers of SmartSupport — from foundational email support to AI-driven, enterprise-grade operational continuity. Most clients run SmartSupport (Tier 2) as their default.

Tier 1

Standard Support

Entry Level
Sev 1 Response
4–8 hrs
Sev 2 Response
Same day
Coverage
Business hours

What’s Included

  • Business hours coverage (M–F, standard time zone)
  • Email and ticket-based support
  • Standard integration health checks
  • Basic batch monitoring

Best For

  • Low-volume integrations
  • Non-payment-critical workflows
  • Internal data sync (non-revenue)
  • Development / staging environments
Tier 2 — Recommended Default

SmartSupport

Recommended
Sev 1 Response
<1 hr
Sev 2 Response
<4 hrs
Monitoring
Real-time

Core Features

  • Real-time monitoring with automated alerts
  • SmartFlow auto-retry enabled on all jobs
  • Payment sync monitoring — CRM ↔ ERP
  • Integration job health checks
  • Error logging dashboard access

Alert Channels

  • Email — all severity levels
  • Slack / Teams — Sev 1 + Sev 2
  • SMS — Sev 1 critical only
  • Dashboard in-app alerts
Tier 3 — Premium / Enterprise

SmartSupport+

Enterprise
Sev 1 Response
<15 min
Sev 2 Response
<1 hr
Success Engineer
Named

AI + Automation

  • AI-driven anomaly detection
  • Predictive failure alerts — before incidents happen
  • Auto-recovery SmartFlows
  • Financial reconciliation engine
  • Peak-load optimization

Enterprise Exclusives

  • Custom SmartFlows — unlimited builds
  • Priority queue processing
  • Named success engineer
  • Executive reporting cadence
  • Quarterly integration health reviews
CapabilityStandardSmartSupport ✦SmartSupport+ ★
Support HoursBusiness hoursExtended + alerts24/7 always-on
ChannelsEmail / ticketEmail + Slack/TeamsEmail + Slack + SMS + phone
Sev 1 Response4–8 hours<1 hour<15 minutes
Sev 2 ResponseSame day<4 hours<1 hour
Real-Time Monitoring—✓✓ Advanced
SmartFlow Auto-Retry—✓✓ + Custom flows
Payment Sync Monitoring—✓✓
AI Anomaly Detection—Basic✓ Predictive
Financial Reconciliation Engine——✓
Dedicated Success Engineer——✓ Named
Peak-Load Optimization——✓
Custom SmartFlows——✓ Unlimited
Quarterly Integration Reviews——✓
03
Monitoring Dashboard

Your integration command center.

The SmartSupport dashboard gives your finance, operations and engineering teams complete visibility into integration health at all times. Seven monitoring panels, always live.

Panel A · Always Live

Executive Summary

Key Metrics

  • System status — Healthy / Degraded / Critical
  • Transactions today — processed vs failed
  • Sync success rate — rolling average
  • Active incidents — by severity

Designed For

  • CEO / CFO daily snapshot
  • Customer success health check
  • Finance reconciliation confidence
  • Board-level operational reporting
Panel B · Revenue Critical

Payments & Revenue Monitoring

What We Monitor

  • Payments processed — real-time count
  • Failed transactions — count + trend
  • Pending / unapplied payments
  • Duplicate detection alerts

Auto-Alert Triggers

  • Payment in CRM but not in ERP after X min
  • Failed payments spike above threshold
  • Unapplied payment >24 hours old
  • Duplicate charge detected on account
Panel C · Ops Core

Integration Health — SmartAgents / SmartFlows

Key Metrics

  • Jobs running vs failed
  • Queue depth and backlog trend
  • API response times (avg + P99)
  • Retry counts per job

Visualizations

  • Flow diagrams — green / yellow / red
  • Last successful run per flow
  • API rate-limit utilization
  • Queue backlog trend
Panel D · AI-Assisted

Data Integrity & Reconciliation

What We Track

  • CRM vs ERP record mismatches
  • Unapplied payments aging
  • Missing invoices — count + detail
  • Duplicate records flagged for review

AI Suggested Fixes

  • Auto-correct mappings — one-click apply
  • Merge duplicates — AI confidence scored
  • Re-push transactions — reconcile gaps
  • Full audit trail for every correction
Panel E · Full Stack

Performance & Load

Tracked

  • Transactions per minute
  • API rate-limit utilization
  • Processing latency (avg + P99)
  • Queue backlog trends
Panels F · G · Full Stack

Security, Access & Portal

Security & Access

  • API token status and expiry
  • Permission and authentication failures
  • Credential rotation alerts

Portal / UX

  • Payment success rate (frontend)
  • Form submission and session errors
  • Portal uptime %
04
SmartFlows — The Automation Layer

Detect, recover, resolve — without waiting.

Pre-built automation sequences that detect, recover and resolve issues without waiting for a human — the intelligence layer that separates InterWeave from other integration platforms.

SmartFlow 1 · Fully Automated

Auto-Recovery Flow

  1. Detect failed transaction via real-time monitorAuto
  2. Retry with deduplication logic — prevents double-postingAuto
  3. If retry 1 fails → wait 90s → retry 2 with fresh auth tokenAuto
  4. If retry 2 fails → escalate to Sev 1 + alert Tier 3 engineerEscalate
  5. Log full audit trail — timestamps, retry count, resolutionLogged
SmartFlow 2 · Revenue Recovery

Missing Payment Reconciliation Flow

  1. Detect: payment exists in CRM but missing from ERPAuto
  2. Re-push transaction to ERP with original timestamp preservedAuto
  3. Verify ERP acknowledgement within 5-minute windowAuto
  4. If unresolved → notify finance team with full payment detailEscalate
  5. Create reconciliation ticket with full audit trail attachedLogged
SmartFlow 3 · AI-Powered

Data Integrity Fix Flow

  1. Detect duplicate records via AI matching engineAI
  2. Score confidence: auto-resolve (>95%) or surface for approval (<95%)AI
  3. Auto-merge or surface to operator for one-click approvalAuto
  4. Log correction with before/after snapshot in full audit trailLogged
SmartFlow 4 · Auto-Scale

Peak Load Optimization Flow

  1. Detect queue buildup exceeding baseline thresholdAuto
  2. Increase processing frequency — dynamic throttle releaseAuto
  3. Prioritize payment-related transactions above all othersAuto
  4. Alert ops if queue not cleared within SLA windowEscalate
  5. Auto-scale back when queue depth returns to normalAuto

INTEGRATIONS

Prebuilt connectors between your CRM, ERP, accounting and payment applications.

Salesforce
Salesforce + QuickBooksSalesforce + SageSalesforce + Sage IntacctSalesforce + DynamicsSalesforce + LeagueAppsSalesforce + Mindbody
Creatio
Creatio + QuickBooksCreatio + SageCreatio + DynamicsCreatio + LeagueAppsCreatio + Mindbody
QuickBooks & Sage
QuickBooks OnlineQuickBooks DesktopSage IntacctSage 100Sage X3Sage BusinessWorks
ERP, Payments & Cloud
Dynamics 365 Business CentralSAPERP Integration GatewaySalesforce Payment GatewayCreatio Payment GatewayPayment ProcessingeCommerceMulti-Cloud
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