We don't just connect
your systems.
We guarantee they
never stop.
Most integration platforms hand you a connection and walk away. InterWeave SmartSupport wraps real-time monitoring, AI-driven anomaly detection, and automated recovery around every integration we build — so your revenue keeps flowing, with or without human intervention.
InterWeave SmartSupport is the operational backbone behind every integration we deploy. Visibility + SLA + automation + recovery — built in from day one, not bolted on after a failure.
Escalation Matrix — How We Respond
Every issue is triaged, tracked, and resolved against a defined SLA. Here's exactly what happens when something goes wrong — and how fast we respond.
- Payments failing or not syncing
- Integration completely down
- ERP financial posting failing
- Customer portal payments broken
- Salesforce payment captured but not in QuickBooks
- Authorize.net failures across all transactions
- SmartAgent not running at all
- ERP posting queue frozen
Support Tier Model — Choose Your Coverage
Three tiers of SmartSupport — from foundational email support to AI-driven, enterprise-grade operational continuity. Most clients run SmartSupport (Tier 2) as their default.
| Capability | Standard | SmartSupport ✦ | SmartSupport+ ★ |
|---|---|---|---|
| Support Hours | Business hours | Extended + alerts | 24/7 always-on |
| Channels | Email / ticket | Email + Slack/Teams | Email + Slack + SMS + phone |
| Sev 1 Response | 4–8 hours | ✓ <1 hour | ✓ <15 minutes |
| Sev 2 Response | Same day | ✓ <4 hours | ✓ <1 hour |
| Real-Time Monitoring | — | ✓ | ✓ Advanced |
| SmartFlow Auto-Retry | — | ✓ | ✓ + Custom flows |
| Payment Sync Monitoring | — | ✓ | ✓ |
| AI Anomaly Detection | — | Basic | ✓ Predictive |
| Financial Reconciliation Engine | — | — | ✓ |
| Dedicated Success Engineer | — | — | ✓ Named |
| Peak-Load Optimization | — | — | ✓ |
| Custom SmartFlows | — | — | ✓ Unlimited |
| Quarterly Integration Reviews | — | — | ✓ |
Monitoring Dashboard — Your Command Center
The SmartSupport dashboard gives you — and your finance, ops, and engineering teams — complete visibility into your integration health at all times. Seven monitoring panels, always live.
- System status — Healthy / Degraded / Critical
- Transactions today — processed vs failed
- Sync success rate — % rolling average
- Active incidents — by severity
- CEO / CFO daily snapshot
- Customer success health check
- Finance team reconciliation confidence
- Board-level operational reporting
SmartFlows — The Automation Layer
SmartFlows are the intelligence layer that separates InterWeave from every other integration platform. Pre-built automation sequences that detect, recover, and resolve — without waiting for a human.
Intelligent Integration Operations
Your revenue,
always running.
Deploy SmartSupport+ and get AI-driven anomaly detection, automated recovery SmartFlows, financial reconciliation, and a dedicated success engineer — all in one operational backbone built around your business.