Our team.
Meet the people — and AI — behind InterWeave SmartSolutions. Our human team of CRM integration specialists, developers, and customer success professionals works alongside a dedicated layer of SmartAgents: AI-powered specialists governing revenue, finance, payments, and integration operations in real time.
Founded Integration Technologies in New York in 2004. Managing Partner of Magown Advisory Group LLP. Brings decades of experience in CRM integration, technology advisory, and enterprise software strategy.
Dmytro Zotkin serves as Chief Integration Officer of Integration Technologies, leading the architecture and evolution of the InterWeave SmartIntegration Platform. With over two decades of experience designing enterprise-grade integration systems, Dmytro is the technical foundation on which every SmartHub deployment is built.
Principal of MDG Consulting Group. Former CEO, COO, and Director of public and private companies. Former Allied Member of the NYSE & AMEX. Brings deep expertise in strategic planning, financial reporting, and regulatory liaison.
Andrew Magown serves as VP, CRM Solutions — leading client-facing CRM strategy, development, and delivery across the InterWeave platform. A certified Creatio and Salesforce Administrator, Andrew is the team's primary point of contact for CRM buildouts, platform configuration, object hierarchy design, and ongoing CRM development across both ecosystems.
Works with customers to configure and deploy the InterWeave SmartSolutions platform — integrating CRM, financial applications, enterprise systems, and web services. Responsible for initial integration analysis, setup, and ongoing customer support.
As Director, CRM Administration, Waheed leads the strategy, governance, and optimization of our CRM systems to ensure data accuracy, process efficiency, and exceptional user experience. Waheed oversees CRM configuration, user management, reporting, and integrations—empowering teams across the organization to maximize the value of their CRM investment and drive better business outcomes.
Joined InterWeave in Toronto in 2005. Over 10 years in manual and automated software testing for ISV companies. Former Senior Software QA Analyst at Rogers Inc. Holds Master's Degrees in Mathematics and Computer Science from Kiev State University.
Defines AI models, chatbots, project management tools, and SmartAgent roles and tasks. Brings deep expertise in AI system design and implementation — driving InterWeave's SmartAgents layer and intelligent automation capabilities across the platform.
Manages the end-to-end flow of revenue across CRM, ERP, and payment systems — ensuring every transaction is validated, synchronized, and accurate in real time. Monitors the full quote-to-cash cycle, flags discrepancies, and triggers automated reconciliation workflows.
Continuously monitors transactions, reconciles payments, and validates financial records to improve accuracy, audit readiness, and efficiency. Detects anomalies, identifies unapplied payments, and maintains clean financial data across all connected accounting systems.
Handles recurring billing, payment plans, and subscription lifecycles — ensuring consistent revenue and scalable billing operations. Manages renewals, dunning workflows, failed payment retries, and subscription state changes across CRM, ERP, and payment gateway systems.
Monitors and manages data flows across all connected systems, ensuring integrations run smoothly with proactive issue detection and resolution. Tracks sync health, queue depth, API response times, and retry counts — escalating to the human team when intervention is required.
Supervises all SmartAgents — providing insights, recommendations, and natural language control over integration and operational workflows. FlowCopilot is the human-in-the-loop interface: operators interact with FlowCopilot to direct, query, and override any SmartAgent in the system.
Processes payments across gateways, handles retries, and ensures secure, real-time updates across CRM and financial systems. Manages tokenization, gateway routing, failed transaction recovery, and downstream sync to accounting — across 48+ connected payment processors.