SmartSupport
Report an issue.
Use this form to report integration issues, sync failures, or platform errors. For critical issues, call 1-800-671-8692 directly. Our team monitors submissions in real time.
Critical issue? Call SmartSupport directly.
1-800-671-8692
Payments failing, an integration completely down or ERP posting stopped — don’t wait on a form. Phone escalation goes straight to an engineer.
Severity Reference
Severity 1 — CriticalRevenue / down
- Payments failing or not syncing
- Integration completely down
- ERP financial posting failing
- Customer portal payments broken
Severity 2 — HighDegraded ops
- Sync delays or partial failures
- Performance issues under load
Severity 3 — MediumData / config
- Data mismatches or mapping errors
- Non-critical workflow issues
Severity 4 — LowEnhancement
- UI issues or feature requests
- Non-blocking bugs
SmartSupport Tiers
Standard SupportTier 1
Business hours · Email / ticket-based
Basic monitoring (batch checks)
SmartSupportRecommended
Real-time monitoring + automated alerts
SmartFlow auto-retry enabled
SmartSupport+Premium
AI anomaly detection + predictive alerts
Auto-recovery workflows
Dedicated success engineer