InterWeave Customer Reviews
National Staffing
Case Study
Case Study
Introducing National Staffing
- Industry: Healthcare Staffing
- Solution Areas: CRM, Payroll & HCM, Payments, Financial Management, Reporting
- Core Platforms: Salesforce, Paycom, Sage Intacct
- Integration Platform: InterWeave SmartSolutions
Customer Overview
National Staffing Solutions (NSS) is a nationwide healthcare staffing organization supporting hospitals, clinics, and healthcare providers with qualified clinicians across multiple disciplines. NSS manages high-volume, time-sensitive staffing operations that require accurate coordination of candidate placement, billing, payroll, and financial reporting.
Given the regulatory requirements of healthcare staffing and the financial complexity of payroll-driven service delivery, NSS depends on reliable, real-time data across CRM, payroll, payments, and accounting systems.
Business Challenge
As NSS grew in scale and operational complexity, limitations in its legacy architecture created measurable business risk:
- System fragmentation: Salesforce, payroll, payments, and accounting operated independently
- Manual reconciliation: Revenue, payroll, and margin data required time-consuming reconciliation
- Delayed visibility: Executives lacked real-time insight into profitability by client, clinician, and engagement
- Scalability constraints: QuickBooks could not support multi-entity, dimensional reporting, or enterprise controls
- Payroll dependencies: Payroll data was disconnected from CRM and financial systems, increasing compliance risk
NSS required an integrated, enterprise-grade architecture that could support growth, compliance, and real-time decision-making.
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Introducing National Staffing
Solution Overview
InterWeave SmartSolutions partnered with NSS to design and deploy a Salesforce-centric, event-driven integration architecture connecting CRM, payroll, payments, and accounting into a unified operational ecosystem.
The solution replaced QuickBooks with Sage Intacct and introduced Paycom as the payroll and workforce management platform—fully integrated through InterWeave.
For more information, please see https://www.nationalstaff.com/.
Architecture & Integration Design
Core System Roles
- Salesforce – System of Engagement
Manages customers, placements, contracts, billing triggers, and operational workflows. - Paycom – Payroll & Workforce System of Record
Manages employee records, time, payroll calculations, and workforce compliance. - Sage Intacct – Financial System of Record
Manages AR, AP, GL, revenue recognition, dimensions, and financial reporting. - InterWeave SmartIntegration Platform – Orchestration Layer
Handles real-time and scheduled integrations, transformations, validations, and monitoring.
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Key Capabilities Delivered
1. CRM ↔ Payroll Integration (Salesforce & Paycom)
- Automated transfer of staffing and placement data to payroll
- Reduced manual payroll preparation
- Improved accuracy of labor cost attribution
- Stronger alignment between operations and payroll teams
3. Enterprise Financial Management with Sage Intacct
- Multi-entity and multi-department support
- Advanced revenue recognition capabilities
- Real-time margin and profitability analysis
- Scalable financial controls aligned with growth
5. Monitoring, Error Handling & Governance
- Centralized integration dashboards
- Automated error detection and retry logic
- Full transaction audit trails for compliance
2. CRM ↔ Financial Integration (Salesforce & Sage Intacct)
- Real-time invoice and payment synchronization
- Dimensional accounting for client, engagement, clinician, and region
- Faster month-end close and improved audit readiness
4. Integrated Payments & Billing
- Automated payment posting and reconciliation
- End-to-end traceability from CRM transaction to GL entry
- Reduced AR aging and improved cash flow
Security, Compliance & Control
The InterWeave platform enabled NSS to strengthen governance across systems by:
- Enforcing role-based access controls
- Maintaining system-to-system data integrity
- Supporting audit trails across payroll, billing, and financials
- Reducing human error in regulated workflows
- This architecture improved NSS’s readiness for internal audits and external compliance reviews.
Implementation Approach
Phase 1 – Discovery & Architecture
- Business process mapping
- Salesforce data model redesign
- Integration scope definition
Phase 3 – Integration & Validation
- Real-time and scheduled flow configuration
- Data transformation and validation rules
- Parallel testing and reconciliation
Phase 2 – Platform Deployment
- Sage Intacct implementation and configuration
- Paycom integration enablement
- InterWeave SmartIntegration Hub deployment
Phase 4 – Go-Live & Optimization
- Production cutover
- Monitoring and performance tuning
- Ongoing optimization support
Results & Business Impact
National Staffing Solutions realized measurable benefits:
- Unified CRM, payroll, payments, and financial ecosystem
- Significant reduction in manual data entry and reconciliation
- Faster payroll processing and financial close cycles
- Improved real-time visibility into revenue, costs, and margins
- Enterprise-grade scalability to support national growth
- By replacing QuickBooks with Sage Intacct and integrating Paycom through InterWeave, NSS established a future-ready operational and financial foundation.
About InterWeave SmartSolutions
InterWeave SmartSolutions provides enterprise integration technology connecting CRM, ERP, payroll, payments, billing, eCommerce, and portal systems. Designed for rapid deployment and long-term scalability, InterWeave enables organizations to automate workflows, eliminate data silos, and operate with real-time insight—without custom code or complex infrastructure.