The SmartIntegration Platform for CRM

InterWeave supportdesk

InterWeave Resource Center

Read, watch, and share best practices.

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How Smart+ Services can Help You

Whether you're a first-time customer, or a long-time customer, you’ll want to drive the most value from your InterWeave Solutions. The right combination of success resources, support and training will deliver a high ROI, strong user adoption and consistent alignment with your business objectives. To optimize your success with InterWeave now and in the future, take advantage of our SMART+ Service offerings:

What we do to ensure your Success

Introducing InterWeave SmartSupport Programs

Whether you’re new to InterWeave Smart Solutions or a long-time customer, you’ll want to drive the most value from your InterWeave Solutions.

The right combination of success resources, support and training will deliver a high ROI, strong user adoption and consistent alignment with your business objectives. To optimize your success with InterWeave now and in the future, take advantage of our SMART+ Service offerings.

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SMART+ Support and SMART+ Support + Success Plan.

SMART+ Support

SMART+ Support Plan connects you with resources to achieve and expand your success with InterWeave. Our Help site and SMART+ Resources provide best practices, templates, videos and more. We benchmark your user adoption and make proactive recommendations for improvement. Our release planning programs help you adopt new features and get the most out of your InterWeave Solution.

When you need help, SMART+ Support Plan gives you fast access to our most skilled technical resources. Get 24/7 support with rapid response times to help resolve your issues quickly. Whether you have how-to questions, technical issues, or need developer support when customizing your Solution, we provide fast, expert answers.

SMART+ Support Plan makes it easy to train everyone on InterWeave. We offer self-paced online courses, so your entire team—administrators, developers, end users—can quickly acquire the expertise they need, when they need it. Our course catalogs includes complete online versions of our most popular classroom courses, such as InterWeave Administration Essentials.

SMART+ Support Plan includes:

  • Success services: best practices and release planning programs to accelerate usage and adoption. Plus an assigned resource (200+ CRM users) who delivers personalized reviews and recommendations to drive business value.
  • Continuous support coverage: 24/7 toll-free phone and online case creation with priority access to our support team and fast 1-hour initial response for critical issues.
  • Solution support: error-related troubleshooting and Solution configuration reviews to help you.
  • Comprehensive training: unlimited access to our online training courses for all roles.
  • Customizable training templates: downloadable course content, including storyboards and scripts, for you to customize and deliver in your preferred format.

SMART+ Support Plan easily pays for itself through higher user adoption and increased business productivity

SMART+ Support + Success Plan

  • Although InterWeave Solutions are easy to use and configure, having InterWeave experts help maintain your solution can take your success to new heights. Our SMART+ Support + Success Plan includes all the benefits of SMART+ Support Success Plan plus:
  • Solutions & Administration services: 100+ solution and administration services for ongoing application maintenance (see Appendix for complete list).
  • Access to our Solutions team: your internal InterWeave administrator will work with our team of certified experts to update your InterWeave configuration.
 

InterWeave Ticketing

InterWeave Freshdesk Ticketing system provides Customers the ability to enter and track tier Feature request.

InterWeave Support

With our new Help Website, we are automating archives of information about your Solutions. .

InterWeave Training

With our new Help Website, we are automating archives of information about your Solutions. .

InterWeave Partners

InterWeave’s Partners services are all about cost-effectiveness, close collaboration, efficiency gains, and process improvements.

InterWeave Knowledge

Extend your knowledge of The SmartIntegration Platform and Solutions available for CRM.

InterWeave Archive

We are building out our Archives detailing the History of InterWeave.

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We’re there to help
your business

With Solutions to make every part of your process more human and a support team excited to help you, getting started with InterWeave has never been easier. 

Your Smart Integrations await.

Contact InterWeave now.

Integrate your CRM with Financial Applications like QuickBooks, Sage, MS Dynamics, Oracle, etc. Integrate with over 48 Merchant Services Providers. Add in a Customer Payment Portal and more.