How Smart+ Services can Help You
Whether you're a first-time customer, or a long-time customer, you’ll want to drive the most value from your InterWeave Solutions. The right combination of success resources, support and training will deliver a high ROI, strong user adoption and consistent alignment with your business objectives. To optimize your success with InterWeave now and in the future, take advantage of our SMART+ Service offerings:
What we do to ensure your Success
Introducing InterWeave SmartSupport Programs
Whether you’re new to InterWeave Smart Solutions or a long-time customer, you’ll want to drive the most value from your InterWeave Solutions.
The right combination of success resources, support and training will deliver a high ROI, strong user adoption and consistent alignment with your business objectives. To optimize your success with InterWeave now and in the future, take advantage of our SMART+ Service offerings.
SMART+ Support and SMART+ Support + Success Plan.
SMART+ Support
SMART+ Support Plan connects you with resources to achieve and expand your success with InterWeave. Our Help site and SMART+ Resources provide best practices, templates, videos and more. We benchmark your user adoption and make proactive recommendations for improvement. Our release planning programs help you adopt new features and get the most out of your InterWeave Solution.
When you need help, SMART+ Support Plan gives you fast access to our most skilled technical resources. Get 24/7 support with rapid response times to help resolve your issues quickly. Whether you have how-to questions, technical issues, or need developer support when customizing your Solution, we provide fast, expert answers.
SMART+ Support Plan makes it easy to train everyone on InterWeave. We offer self-paced online courses, so your entire team—administrators, developers, end users—can quickly acquire the expertise they need, when they need it. Our course catalogs includes complete online versions of our most popular classroom courses, such as InterWeave Administration Essentials.
SMART+ Support Plan includes:
- Success services: best practices and release planning programs to accelerate usage and adoption. Plus an assigned resource (200+ CRM users) who delivers personalized reviews and recommendations to drive business value.
- Continuous support coverage: 24/7 toll-free phone and online case creation with priority access to our support team and fast 1-hour initial response for critical issues.
- Solution support: error-related troubleshooting and Solution configuration reviews to help you.
- Comprehensive training: unlimited access to our online training courses for all roles.
- Customizable training templates: downloadable course content, including storyboards and scripts, for you to customize and deliver in your preferred format.
SMART+ Support Plan easily pays for itself through higher user adoption and increased business productivity
SMART+ Support + Success Plan
- Although InterWeave Solutions are easy to use and configure, having InterWeave experts help maintain your solution can take your success to new heights. Our SMART+ Support + Success Plan includes all the benefits of SMART+ Support Success Plan plus:
- Solutions & Administration services: 100+ solution and administration services for ongoing application maintenance (see Appendix for complete list).
- Access to our Solutions team: your internal InterWeave administrator will work with our team of certified experts to update your InterWeave configuration.
InterWeave Ticketing
InterWeave Freshdesk Ticketing system provides Customers the ability to enter and track tier Feature request.
InterWeave Support
With our new Help Website, we are automating archives of information about your Solutions. .
InterWeave Training
With our new Help Website, we are automating archives of information about your Solutions. .
InterWeave Partners
InterWeave’s Partners services are all about cost-effectiveness, close collaboration, efficiency gains, and process improvements.
InterWeave Knowledge
Extend your knowledge of The SmartIntegration Platform and Solutions available for CRM.
InterWeave Archive
We are building out our Archives detailing the History of InterWeave.
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This is a stubborn group of people – they will not stop until the issue is resolved.
What do you dislike about InterWeave Smart Solutions? If I had a complaint, I would post it. The fact is, I have NO COMPLAINTS WHATSOEVER.
A MILLION THANKS for your excellent work! You are the best!
The ship set ground on the shore of this uncharted desert the kipper tool the millionaire and the gift card attached.
What do you like about InterWeave Smart Solutions? It WORKS!!!
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With Solutions to make every part of your process more human and a support team excited to help you, getting started with InterWeave has never been easier.
Your Smart Integrations await.
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