Failed transactions are a costly and frustrating issue for both businesses and customers—especially in subscription and invoice-driven models. Automated payment processing dramatically reduces these failures by anticipating problems, triggering smart retries, and maintaining updated payment info.
How Automation Helps Fix or Prevent Failures
1. Card Updater & Account Validation
- Use payment gateway features (like Stripe or Authorize.net) to automatically update expired cards.
- Pre-validate payment methods before processing.
2. Smart Retry Logic (Dunning Automation)
- Automate custom retry schedules (e.g., try again in 24 hours, then 3 days).
- Retry different payment methods if one fails.
- Trigger follow-up actions in CRM (flag, email alert, downgrade service).
3. Pre-Charge Notifications & Real-Time Feedback
- Alert customers of upcoming charges to avoid surprises.
- Provide immediate feedback if a transaction is declined—so issues can be fixed fast.
4. Secure Tokenization
- Store card and ACH details securely using tokenization, so recurring charges can proceed without user re-entry.
5. Integrated CRM Flags
- Automatically mark failed payments in Salesforce or Creatio.
- Trigger alerts to sales or support teams for follow-up.
InterWeave’s Role in Reducing Payment Failures
InterWeave SmartSolutions integrates your CRM with payment gateways and automates:
- Payment retries and follow-ups
- CRM status updates for failed transactions
- Secure recurring billing profiles
- ACH and credit card workflows
- Custom logic for handling failures by customer type, invoice age, etc.
Example:
A payment fails → InterWeave retries in 2 days → Sends alert email to customer → Updates status in Salesforce → Flags account for review if second attempt fails.
