Failed transactions are a costly and frustrating issue for both businesses and customers—especially in subscription and invoice-driven models. Automated payment processing dramatically reduces these failures by anticipating problems, triggering smart retries, and maintaining updated payment info.

How Automation Helps Fix or Prevent Failures

1. Card Updater & Account Validation

• Use payment gateway features (like Stripe or Authorize.net) to automatically update expired cards.
• Pre-validate payment methods before processing.

2. Smart Retry Logic (Dunning Automation)

• Automate custom retry schedules (e.g., try again in 24 hours, then 3 days).
• Retry different payment methods if one fails.
• Trigger follow-up actions in CRM (flag, email alert, downgrade service).

3. Pre-Charge Notifications & Real-Time Feedback

• Alert customers of upcoming charges to avoid surprises.
• Provide immediate feedback if a transaction is declined—so issues can be fixed fast.

4. Secure Tokenization

• Store card and ACH details securely using tokenization, so recurring charges can proceed without user re-entry.

5. Integrated CRM Flags

• Automatically mark failed payments in Salesforce or Creatio.
• Trigger alerts to sales or support teams for follow-up.

InterWeave’s Role in Reducing Payment Failures

InterWeave SmartSolutions integrates your CRM with payment gateways and automates:

• Payment retries and follow-ups
• CRM status updates for failed transactions
• Secure recurring billing profiles
• ACH and credit card workflows
• Custom logic for handling failures by customer type, invoice age, etc.

Example:
A payment fails → InterWeave retries in 2 days → Sends alert email to customer → Updates status in Salesforce → Flags account for review if second attempt fails.